These Terms of Use (the “Terms”) constitute a binding agreement with respect to your use of the website services and tools (the “Site”, or “we”). By using the Site you agree to these Terms of Use for the Site and the general principles for the Websites of our subsidiaries. These Terms may be updated from time to time, without notice to you. Your continued use of the Site constitutes your acceptance to the new Terms.

These Terms of Use were last updated on 20th September 2017

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that may alter the information on its website from time to time. shall have no liability arising from the use by any party of the information on this web site. does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect excludes all liability for contamination or damage caused by any virus or electronic transmission.

DEFINITIONS

“Fee” means the sum payable by you to us for the Services. ”Services” means such coaching services (including but not limited to individual one-to-one sessions over Skype or telephone, and coaching programs made of numerous session) as requested by you. ”Session” means a coaching session lasting between 30 to 90 minutes in length.

1. Appointment

1.1 We agree to supply the Services to you and you agree to pay the Fee for the same subject to these Terms.

1.2 The exact date and time of our supply of the Services is agreed when you book one of the session slots in our scheduling system, or both parties confirm a date and time via email.

1.3 The amount of the Fee shall be agreed in advance between the parties when you select one of the Services. By selecting a specific Service, you are agreeing to pay the Fee in full at booking or in instalments as stated in the booking form.

1.4 No variation to these Terms shall be binding unless agreed in writing and signed by both parties.

2. Your Status

2.1 By purchasing coaching from us, you warrant that: (i) You are legally capable of entering into binding contracts; and (ii) You are at least 18 years old.

2.2 You understand that your coaching results are dependent on your actions. You enter coaching with the full understanding that you are wholly responsible for creating your own results.

2.3 You understand and agree that the Services provided by us is in no way to be construed as psychological counselling or therapy.

3. Our obligations

3.1 We shall endeavour to provide the Services in accordance with these Terms.

3.2 In the event that we cancel the Services or a Session, as applicable, for any reason, we shall offer you a new date for the Services or the Session and no additional Fee shall be payable by you.

3.3 We acknowledge that anything you share with us is completely confidential. We undertake not to disclose any information you share with us in any session in any way whatsoever (unless in the unlikely event we are required to do so by law).

4. Your obligations

4.1 You shall: (i) cooperate with us as reasonably necessary in order to enable us to provide the Services; and (ii) notify us of if you have any special requirements relating to the Services prior to us providing the Services.

4.2 You understand that for our work to be effective it’s important for you to be as honest, open and at ease as possible.

4.3 You shall notify us if and when: (i) you say or do anything in a session that you don’t feel comfortable with; and (ii) you have any concern at all with the way we are working.

5. Payment

5.1 For coaching sessions payment of the Fee by you to us shall be by card a minimum of 48 hours before your first Session. Each package or service purchased will be delivered to you within 2 business days.

5.2. The life coaching services are operated from  call centres located overseas.  is in charge of billing and assessing VAT.

For any billing inquiry please contact office@itmanagement.ag

6. Cancellation Policy

6.1 In the event you decide to cancel your Services and no longer wish to use them, the Fee is not refundable and you are still liable for the remainder payments if you purchased Services through instalment payments. You do however have the right to transfer the Services to someone you know

as long as you provide this notice to us in writing over email.

6.2 In the event that you notify us that you wish to postpone the Services or the Session prior to the time of commencement of the same, you shall do so 48 hours (2 business days) or more in advance of the next scheduled Session. If you notify us less than 48 hours (2 business days) in advance of the next scheduled Session, the Fee is not refundable.

6.3 In the event that you notify us that you wish to postpone the Services or the Session, you acknowledge and agree that we cannot guarantee to reschedule the same for your preferred date and time.

6.4 In the event that you notify us that you wish to postpone the Services or the Session, you acknowledge and agree that you have up to 60 days to use a one off coaching session, or up to 90 days to use a package.

7. Refunds Policy

7.1 You understand and agree that, in the event that if you are unhappy with any part of our services, you shall notify us within 48 hours of having had the Session.

7.2 In the event you wish to ask for a refund of that particular Session, you should

give us a written notification within 48 hours of the Session outlining in 200 words or more your reason for dissatisfaction.

7.3 If a refund is granted, both parties have the right to terminate the coaching agreement from there onwards in writing, and we shall not be liable to you to provide any future Services and you shall not be liable for any future instalments due provided you no longer wish to have any more sessions.

8. Payment Methods

8.1 All of our transactions are processed by a PCI compliant and secure payment processor.

9. Privacy & Security Policy

9.1 Thank you for visiting our website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

9.2 Note: the privacy practices set forth in this privacy policy are for web sites within the portfolio. If you link to other third party web sites, please review the privacy policies posted at those sites. is not responsible for how data or information is treated/handled by any third party web site that is linked to from our sites.

9.3 Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

9.4 Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

10. Limitation of liability

10.1 We shall not be liable to you (excluding for personal injury or death, fraud, or wilful default) for any loss or damage (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, and whether in tort (including without limitation negligence, contract or otherwise) that may result in connection with the Services.

10.2 Our liability to you shall at all times be limited to the amount paid, if any, by you for the Services.

11. Notices

All notices to be given under these Terms will be in writing (which may include email). Any notice given by email shall be deemed served when despatched.

12. Force majeure

We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to the Services, if the delay or failure was due to any cause beyond our reasonable control.

13. Waiver

No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.

14. Severability

If any part of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.

15. Entire agreement

These Terms together with our booking confirmation constitute the entire agreement between the parties and shall exclude any other agreement, or understanding of any kind, whether oral or written, relating to the Services.

16. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with Romanian law and the parties hereby agree to submit to the exclusive jurisdiction of the Romanian courts.